Privacy Policy

What is That Media Group Ltd?

We use creativity to build and grow businesses through innovation, strategic marketing and creative design. This can include the implementation of online services, social media and paid online advertisement, as well as the sale of physical promotional products and marketing collateral. This policy applies to our websites, web applications, products or services that link to this policy or do not have a separate privacy policy (collectively our 'Services').

The purpose of this privacy policy is to give you a better understanding of:

We hope you take the time to read this policy; it is important to check back often for updates to its contents. Changes made to the policy will be updated here as appropriate. 

The data protection officer and data controller

We have an appointed Data Protection Officer, who can be reached via Our Service team will be your initial point of contact if you wish to exercise your rights. Please see the 'Your Rights' section below. 

Information we collect

When you use our Services, we collect the following types of information.

Information you provide us

We collect information about you during the registration process for all of our Services. This information may include, but is not limited to, your name, postal address, email address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our products or Services.

We may also collect information from you if you request information or customer support.

Additional information collected

We may also collect the following information:

  1. Name, contact information and message if you contact us or participate in a survey, contest or promotion.
  2. Details such as traffic information, location data and other communication data (including IP address and browser type) collected by your use of the Services.
  3. Device information including unique device identified.
  4. Pages visited and content viewed, links and buttons clicked, URLs visited before and after you use the Service. For more information about cookies and how to manage them please see our Cookie Policy.
  5. Information and communications on forums on our websites, including chat rooms and message boards, blog comments, profile comments, and chat messaging with customer service operators or other users.
  6. Your payments, payment method and other account transactions - these are routinely analysed to assist us in improving the Services we provide to you.
  7. Any telephone, email or social media conversations, either to place an order or a customer service query.
  8. Your response to marketing campaigns from us or through our third parties, such as opening these emails.
  9. Your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account.
  10. Information derived based on profiling activity.

Information from third-party databases to comply with our legal and regulatory obligations.

Third-party and publicly available sources

Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.

If you log into our site through Facebook, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of our registration process and to market our products and Services to you on Facebook.

Cookie collection

We collect browser and cookie information when you first navigate to our websites. We use cookies to give you a better customer experience and for use of access. Certain cookies may allow you to leave and re-enter our Websites without re-entering a password. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our cookies policy.

How we use this information

We process personal information for these Services and business-related purposes:

Account setup, verification and management: We use personal information such as your name, email address, phone number, and information about your device to provide technical and customer support and training, verify your identity, process payment information and send important account and Service information.

As a condition to using our Services, we may ask you to share your precise geolocation so we can ensure that we are authorised to provide the Services to you in your location. The above processing is required in order for us to provide the Services to you, pursuant to our terms and conditions.

To verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third party reference agencies. This is required for the purpose of our complying with our legal obligations 

We may also use personal information to enforce our terms and conditions.

Personalisation: We use personal information to deliver and suggest tailored content to personalise your experience with our Services. This is processing which is necessary for the purpose of our legitimate interests in delivering or presenting relevant content to our customers.

Marketing and events: Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.

If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future. You can also manage your information through your customer login area when you login to your account. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your account.

We will, from time to time, send you marketing material which may be of particular interest to you based upon your behaviours i.e. your purchase and subscription activity, trends and interests. These marketing messages will provide you with information about the products, services, active promotions or offers available to you by That Media Group and information about products and services provided by our selected partners and third parties.

Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.

We may publish customer names and images, along with any prizes received through promotions, on our websites in accordance with our legitimate interests.

How the information is shared

Your personal information may be transferred or disclosed, subject to appropriate agreement, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures.

Our third-party service providers and partners

That Media Group may, from time to time, retain trusted third parties to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys. As part of our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.

Third parties for legal reasons

We will share personal information when we believe it is required, such as:

Your rights

Under the General Data Protection Regulation, you, as a data subject, have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

How to contact us

For any requests related to your personal information or any of your rights referenced above, you can contact us via

Filing a complaint

If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.

Other useful privacy and data security related matters

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